Posts tagged service
Keeping up with Customer Service: When a Chat Bot Just Won’t Cut It

“Good morning, how are you today, Alexa?” “Siri, where is the nearest health food store?” #ThisistheWorstAirline

Technology advances are changing our everyday lives at home. We use Artificial Intelligence and social media to let our friends, our neighbors - and ourselves - know what we want and when we want it. And we use these emerging technologies to interact with companies, whether making purchases, finding out what’s new, or letting the whole world know about our experience (usually when it’s highly negative).

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