Workshops
Workshops/Webinars - Client Site or Online
Managing Performance
Managing Relationships: Identify how behavior preferences impact relationships with staff and how to work together more effectively and productively.
Managing Performance: Effectively communicating needs, directing performance of staff, reinforcing value of diversity and inclusion, identifying development needs, and coaching for results.
Motivating Staff: Review and create an action plan to apply 15 techniques to motivate and encourage staff.
Communicating for Results: Review the challenges of communications and how to apply key, critical skills to your communications capabilities making a significant difference in your work and relationships.
Delegating for Success: Identify challenges of delegating and techniques and methodologies that will enhance your delegation capabilities.
Resolving Conflict: Review conflict resolution techniques that will enhance your capabilities in finding resolutions and moving toward mutual understanding.
Managing for Success: Identify and plan strategies for long-term management success.
Building Customer Relationships
Understanding and reinforcing value the frontline staff has to the organization and to the customer;
Building confidence and motivating staff to want to enhance customer and personal relationships;
Reinforcing the value of diversity and inclusion in the work environment;
Applying a four-step resolution process to address customer’s needs.
Partnership Selling
Increasing sales by using climate management techniques throughout every sales call;
Learning how to positively set yourself apart from your competitors at the beginning of a sales call by using three questions;
Learning how to make your clients more comfortable about answering sensitive questions;
Creating a greater sense of urgency in clients by using a questioning method that helps you and the client identify and confirm the client’s real needs;
Presenting mutually beneficial solutions to the client in a way that dramatically increases the clients’ buy-in;
Turning client’s objections into opportunties using a positive, problem-solving process;
Gaining a commitment to a solution and establishing next steps.
Persuasive Presentations
Gain Attention: The first step to an effective presentation is how to introduce your topic in a way that will get attention;
Present Key Points: This is the second step towards creating a persuasive presentation. The effectiveness of your presentation will in large part be dependent on how credibly you have positioned your point of view.
Present Key Points: This is the second step towards creating a persuasive presentation. The effectiveness of your presentation will in large part be dependent on how credibly you have positioned your point of view.
Close for Action: Every meeting needs to have closure. In this fourth step, participants practice using the ASAP method for closing the meeting for positive action.
Managing the Customer Service TeamApplying a common language that reinforces good communication practices;
Coaching10 skills to build and reinforce customer service excellence;
Practicing and applying tools to manage, coach and motivate for Customer Service Excellence.
Writing Skills Workshop
Writing Essentials for Business: Crafting effective business writing correspondence.
Communicating in Plain Language: Communicating so your reader can quickly understand your message upon first reading or hearing it.
Mastering the Opening Point: Communicating so your audience can quickly understand your message.
Emailing & Writing Etiquette: Writing emails and messages that are focused, clear, concise and easy to respond to.
Proofreading & Grammar: Applying proofreading and grammar tips to ensure every message you send is representative of you as a professional.