Hiring for Customer Service Excellence

PROVEN HIRING METHODOLOGIES THAT ENHANCE TEAMWORK, REDUCE TURNOVER AND PROVIDE YOU WITH A COMPETITIVE EDGE. 

Along with our Customer Service consulting and workshops, we can help you make a difference in your hiring successes. Our partner, Jan Vincent, President & CEO of JV Consulting Human Asset Management will assist you in evaluating people before you place them in positions of trust and responsibility.  This pre-employment test is used primarily as a screening tool early in the candidate selection process. As we know from our experience:

  • Superior customer service professionals have a unique mindset that cannot be seen in a job interview or on a resume;

  • Like an iceberg in the ocean, you only see the 10% that is above the surface and not the 90% beneath the surface;

  • We can identify that gap of critical unseen information to help ensure you are hiring the right person for the right job.

This important hiring resource has successfully resulted in clients making significant cost-effective, hiring, promotion and development decisions. Contact Jan for more details.