Hiring for Customer Service Excellence
PROVEN HIRING METHODOLOGIES THAT ENHANCE TEAMWORK, REDUCE TURNOVER AND PROVIDE YOU WITH A COMPETITIVE EDGE.
Along with our Customer Service consulting and workshops, we can help you make a difference in your hiring successes. Our partner, Jan Vincent, President & CEO of JV Consulting Human Asset Management will assist you in evaluating people before you place them in positions of trust and responsibility. This pre-employment test is used primarily as a screening tool early in the candidate selection process. As we know from our experience:
Superior customer service professionals have a unique mindset that cannot be seen in a job interview or on a resume;
Like an iceberg in the ocean, you only see the 10% that is above the surface and not the 90% beneath the surface;
We can identify that gap of critical unseen information to help ensure you are hiring the right person for the right job.