Hiring for Customer Service Excellence

PROVEN HIRING METHODOLOGIES THAT ENHANCE TEAMWORK, REDUCE TURNOVER AND PROVIDE YOU WITH A COMPETITIVE EDGE. 

Along with our Dynamic Customer Service consulting and workshops, we can help you make a difference in your hiring successes. As participants in our courses learn to apply psychology to customer service, we also know that:

  • Superior customer service professionals have a unique mindset that cannot be seen in a job interview or on a resume;

  • Like an iceberg in the ocean, you only see the 10% that is above the surface and not the 90% beneath the surface;

  • We can identify that gap of critical unseen information to help ensure you are hiring the right person for the right job.

This important addition to our consulting practice has successfully resulted in clients making significant cost-effective, hiring, promotion and development decisions. Contact us for details.