Delivering Customer Service Excellence
Excellence in customer service makes a difference to your reputation and your bottom line. To accomplish a level of excellence that will make a positive difference to your organization we can help in two ways: First, business success starts with the right hiring process. Our proven methodologies provide you with the methodologies on how to recognize and select the best candidates. Second, excellence in customer service takes place when executives and staff are motivated to serve the customer. Our Dynamic Customer Service process begins by reinforcing the value each person has to their organization. The result is a motivated team with the skills, knowledge and attitudinal awareness to more effectively manage stress, improve customer service satisfaction and take advantage of revenue-generating opportunities. Contact us for details.
Dynamic customer service participant objectives:
Understand and reinforce their value to the organization and to the customer;
Recognize that everyone is a customer;
Reinforce the importance of promoting excellence in customer service with internal and external customers;
Identify the importance and value of positive first impressions;
Identify and apply the Four-Step Customer CARE Process that reduces stress and increases customer satisfaction;
Help customers to answer sensitive questions.
our workshops are designed to create win-win solutions:
Cross-sell customers on their needs and concerns;
Identify the skills and attitudes of quality telephone service;
Handle challenging customers with less stress and more confidence;
Say “No” in a way so customers react in more positive manner;
Practice the Four-Step Customer CARE Process that develops composure, control and confidence.