Delivering Customer Service Excellence
Excellence in customer service makes a difference to your reputation, your brand and your bottom line. Our team can make a positive difference to your organization in four ways: First, an assessment of your customer service and how effectively your team and management are supporting the customer and one another. Second, business success starts with the right hiring process. Our proven methodologies provide you with the methodologies on how to recognize and select the best candidates. Third, excellence in customer service takes place when management effectively coaches and manages their teams and demonstrates and reinforces customer service excellence. Fourth, we provide Customer Service seminars and workshops that begin by reinforcing the value each person has to their organization. This motivates participants to engage and learn the skills, knowledge and attitudinal awareness that will enable them to more effectively manage stress, improve customer service satisfaction and take advantage of revenue-generating opportunities (see below). Contact us for details.
customer service workshop participant objectives:
Understand and reinforce their value to the organization and to the customer;
Motivate participants to want to enhance customer and personal relationships;
Recognize that everyone is a customer;
Reinforce the importance of promoting excellence in customer service with internal and external customers;
Identify the importance and value of positive first impressions;
Identify and apply the Four-Step Customer CARE Process that reduces stress and increases customer satisfaction;
Help customers to answer sensitive questions.
our workshops are designed to create win-win solutions:
Enhance relationships within the organization;
Cross-sell customers on their needs and concerns;
Identify and prepare to apply the skills and attitudes of quality in-person and telephone service at the worksite;
Handle challenging customers with less stress and more confidence;
Say “No” in a way so customers react in more positive manner;
Practice the Four-Step Customer CARE Process that develops composure, control and confidence.