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Assessments:
• SWOT Analysis
• Partnership Selling Assessment
• Customer CARE Assessment

 
  SWOT Analysis
SMLR’s SWOT analysis provides a framework for analyzing an organization's strengths and weaknesses, and the opportunities and threats that it faces. This realistic and rigorous analysis provides an understanding of the competition resulting in insights that will enable an organization to develop a coherent and successful competitive position in the marketplace. It can be used as an initial strategy formulation, or as a more complex strategy tool.
For more information contact assessment administrator.
 
 
 
  Partnership Selling Assessment
SMLR's Partnership Selling assessment includes:
• Targeting and effectively engaging in the right business opportunties
• Identifying and confirming real needs
• Giving Persuasive Value-added Presentations
• Building relationships and brand loyalty
• Maintaining successful networks
For more information contact assessment administrator.
 
 
 
  Customer CARE Assessment
Good customer service, in the private and public sector, for both external and internal customers, requires a customer service team that understands the products and services offered, demonstrates specific personal characteristics, has a strong customer focus, and has the ability to meet customer service challenges. SMLR assesses these skill and knowledge areas and provides specific recommendations and tools that develop a dynamic customer service team. The result: the organization’s customer service team becomes a powerful differentiator in a competitive market that wins new customers, increases loyalty and builds long-term relationships.
For more information contact assessment administrator.
 
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